Privacy Policy

Information We Collect

When you submit a concrete service request through our website, we collect the information you provide directly in the request form. This includes your full name, phone number, email address, full address, and the specific concrete service you are requesting. We also record the website page you submitted the request from and the date and time of your submission.

If you separately opt in to receive text messages, we collect your mobile telephone number and a record of your consent selections. We do not collect or display a public street address for our business, and we do not ask you to submit payment information through this website.

How We Use Your Information

We use the information you submit to respond to your concrete service request, prepare an estimate, schedule a site visit or appointment, and coordinate the concrete work you requested. Your contact information allows us to reach you about your project, and your address allows us to evaluate site access and travel within our service area.

If you separately consent to receive text messages, we may use your mobile number to send the specific message types you selected, such as estimate-request communication, appointment confirmations, scheduling and service notifications, and, where separately selected, marketing messages about special offers and service updates.

Service Communications

We communicate with you about your concrete project primarily by phone and, where you have provided an email address and consented to text messaging, through those channels. Service communications include confirming your request, discussing project scope and materials, scheduling visits, and providing updates related to the concrete work being performed.

Cookies and Analytics

This website may use basic cookies or similar technologies to support normal website operation and to understand aggregate, non-identifying traffic patterns. We do not use cookies to collect sensitive personal information. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

Information Sharing

We do not sell your personal information. We may share information with service providers and subcontractors only as necessary to respond to your request and perform the concrete services you requested, as described below.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that provide support services such as customer service. Text messaging originator opt-in data and consent are excluded from all other use-case categories and are not shared with third parties.

Where sharing with a service subcontractor is necessary to provide the requested concrete service, such as site evaluation, material delivery, or specialized concrete work, limited project and contact information may be shared to complete that work.

Service Providers and Subcontractors

Banning Concrete Contractor may work with subcontractors and service providers to help perform the concrete services you request. These may include material suppliers, equipment providers, haul-off services, and specialized concrete subcontractors. These parties receive only the information necessary to perform their specific role in your project and are expected to handle it responsibly.

Data Security

We take reasonable measures to protect the information you submit against unauthorized access, loss, or misuse. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. We limit access to your information to those who need it to respond to your request or perform the requested concrete work.

Data Retention

We retain the information you submit for as long as necessary to respond to your request, perform the related concrete work, and maintain reasonable business records. When information is no longer needed for these purposes, we remove it or de-identify it in accordance with our standard practices.

Your Privacy Choices

You may contact us by phone to request access to, correction of, or deletion of the personal information you submitted. You may also decline to provide certain information, though doing so may limit our ability to respond to your concrete service request. If you have consented to text messaging, you may opt out at any time by replying STOP to a message.

SMS Consent and Privacy

Text message consent is captured separately for marketing and non-marketing messages. Submitting a concrete service request does not require you to consent to text messaging, and your request will be processed regardless of whether you select either consent option. If you do consent, you may opt out at any time by replying STOP and may request assistance by replying HELP.

As stated above, no mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all other use-case categories and are not shared with third parties.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the policy on this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact Banning Concrete Contractor by phone.